Terms of Service

global.retro.jp is a service provided by retro, Inc.
If you use this Site, please carefully read the “Shipping and Returns” and "Authenticity and Condition" and “Privacy Policy” of this Site. Your use of the Site constitutes your understanding and acceptance of thease policy.

Article 1: Scope of Application and Modification of these Terms of Use
These Terms of Use shall apply to the Company and the “Customer” as defined in the following Article, and the Customer shall faithfully comply with these Terms of Use in using the Service.

Article 2: Customer
"Customer” refers to any person who accesses the Site and is entitled to receive services provided by the Site in accordance with these Terms of Use. “Member” is defined as a customer who has registered a login e-mail address and password in accordance with the prescribed procedures. With respect to the following Terms of Use, “Member” shall be included in “Customer.

Article 3 Customer Information
1 In providing the Service, the Company shall encrypt personal information submitted by customers to a reasonable extent in light of current technical standards.
2 Customers may request that the Company perform the processing described in the preceding paragraph.

3 The customer acknowledges that even with the processing described in the preceding paragraph, security cannot necessarily be guaranteed.
4 Personal information collected by us through your input will only be used by us and our business partners to carry out their respective tasks or to improve the quality of our services.

We will take the utmost care to protect your privacy and will not disclose or divulge your personal information to any third party except in the following cases
(1) When it is necessary for the collection of payment for products, delivery of products, etc.
(2) When necessary for the smooth management and operation of the online store
(3) When the customer has given consent.
(4) When disclosure is required by law or court order.
In addition, personal information obtained from customers when using the Site shall be handled in accordance with the “Privacy Policy” separately stipulated.

Article 4 Login Address and Password
Customers shall manage and keep their login e-mail address and password at their own risk, and shall not use, lend, transfer, sell, or change the name of their login e-mail address or password to any third party. The Company shall not be liable for any damages incurred by you due to lack of control of your password or login e-mail address, error in use, or use by a third party.

Article 5 Copyrights, Trademarks, and Other Intellectual Property Rights
The programs, product photographs, text, illustrations, designs, figures, logos, icons, and other items subject to copyright, trademark, and other intellectual property rights on the Site are posted by the Company or under license from a third party. You may not use (duplicate, alter, divert, transfer, distribute, post, sell, publish, etc.) such information beyond the scope of your personal use as defined by the Copyright Act without the Company's permission. In the event of any dispute over intellectual property rights, including copyrights, you shall resolve such dispute at your own expense and responsibility and shall not cause any damage to the Company.

Article 6 Prohibited Matters
1. You are prohibited by the Company from performing any of the following acts
(1) Any act that causes or may cause damage to the Company or any third party
(2) Infringing or threatening to infringe on the property, honor, privacy, etc. of the Company or any third party
(3) Actions that are or may be offensive to public order and morals
(4) Actions that involve false declarations or notifications, such as registering another person's e-mail address.
(5) Actions that use or provide harmful programs such as computer viruses.
(6) Unilateral sending of unsolicited email, mail magazines, etc.
(7) Other acts that violate or may violate laws and regulations
(8) Other acts that the Company deems inappropriate.

You agree that if you violate any of the above, the Company may file a claim for damages against you.

Article 7 Cancellation of Member Registration Information
The Company reserves the right to delete your registration information and suspend the service if the Company determines that you have violated these Terms of Use, provided false or missing information, or interfered with the operation of the service.

Article 8 Disclaimer
(1) The Company shall not be liable for any damage or loss incurred by you in connection with your use of the Site.
(2) The Company shall not be liable for any damage or loss incurred by you to other customers or third parties as a result of your use of the Service.
(3) If payment is not received by the due date for the purchased product, the customer shall be deemed to have cancelled the product, and the Company shall not assume any responsibility for the contents of the order at that time.
(4) The Company shall not bear any responsibility for the time limit for delivery of the merchandise in the event that the delivery of the merchandise is delayed for various reasons.
(5) Although the Company carefully prepares and manages all information posted on the Site, the Company does not guarantee its accuracy or completeness in any way.
We reserve the right to suspend or discontinue operation of the Site, or to change any or all of the information contained on the Site, at any time without notice.
(6) The Company shall not be liable for any damages arising out of your use of the Website or inability to use the Website for any reason, or for any damages arising out of the writing of data, unauthorized access, statements, or e-mails sent by third parties.
(7) The Company shall not guarantee the operation of any equipment or software used by the customer.

Article 9 Returns
We do not accept any returns or exchanges, except in the case of non-genuine products.
Although we pay close attention to the product images we publish, the images and colors may differ slightly depending on the shooting conditions and your PC environment. Please understand this in advance.
We only display products that have been authenticated by an appraiser and confirmed to be genuine, but we will accept returns only in the event that the product you purchased is not genuine.

［Refund Method]
Shopify Payment or Bank transfer

［Return Fees/Commissions]
No handling fee will be charged.

［Return Procedure]
Please contact us with your request to return the item.
(1) Please be prepared to provide us with the name of the store that conducted the authenticity check (i.e., whether the item is authentic or not).
(2) We will contact you to let you know that we accept your return.
(3) Please send the item you wish to return to us by mail, etc. shipping cost to be borne by the customer.
(4) We will check the merchandise received and if we determine that the merchandise can be returned, we will issue a refund.

Article 10 Shipping and Consumption Tax
The delivery fee will be charged separately from the product price. The delivery charge varies depending on the delivery area, and the amount will be displayed at the time of payment.
For international deliveries, Japanese consumption tax will be exempted.
For deliveries within Japan, a separate Japanese consumption tax will be charged.
Import duties, customs clearance fees, import VAT, and any other fees incurred at the delivery destination are the responsibility of the customer.

Article 11 Suspension or Discontinuance of Service
In any of the following cases, the Company may suspend or discontinue the service without prior notice, consent, or subsequent notice to the customer.

(1) In the event of system trouble.
(2) When performing maintenance or inspection of facilities necessary for the provision of this service (whether on a regular or emergency basis)
(3) In the event of difficulties in providing this service due to force majeure (including but not limited to earthquakes and other natural disasters, fire, and power outages)
(4) In the event that the Service has been or may be interfered with by a third party
(5) When it is unavoidable for operational or technical reasons
(6) In the event that equipment necessary for the provision of this service is stopped or damaged due to an accident (regardless of whether or not the accident is attributable to reasons attributable to the Company)
(7) When the service cannot be provided due to fire or power outage
(8) When service cannot be provided due to natural disasters
(9) When the Company deems it necessary to do so.

the Company may change, add, or delete the contents or conditions of the service provided without obtaining approval from the customer; and the Company shall not be liable for any damages incurred by the customer as a result of discontinuation or modification of the service pursuant to Paragraph 1 or Paragraph 2 of the preceding section.

Article 12 Compensation for Damages
You shall indemnify us for any and all costs and other demands or claims incurred as a result of your violation of these Terms of Service or related laws.

Article 13 Modification of Terms and Conditions
(1) We reserve the right to change these Terms of Use without prior notice to you, and your use of the Service after any such change constitutes your full understanding of and agreement to such change.
(2) Any modification of the Terms shall be effective from the time the Company posts the modified Terms on its website.

Article 14 Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of Japan. In the event that any dispute arises between the Company and a user in connection with these Terms of Use or the Site, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.